Contact Information

Our Commitment to You

At WashSalon, we believe that great cleaning starts with great communication.
Whether you have a question about your order, product usage, delivery, or feedback — our customer care team is here to help you with empathy and transparency.

 How to Reach Us

You can contact us through any of the following verified channels:

Email

For product inquiries, order updates, or general questions:
support@washsalon.com. Our team responds within 24–48 business hours (Mon–Sat).

Registered Office Address

Nutan Genesis
E1, Panki Industrial Area, Site-1

Kanpur, UP, 208011, India

 Grievance Redressal Officer

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address any unresolved or escalated customer concerns.

Name: Suryakant Trivedi
Email: info@washsalon.in
Response Time: Within 48 hours
Resolution Time: Within 7 business days

Response Timelines

Type of Query	Response Time	Resolution Time
General Inquiry	24–48 hours	2–3 business days
Order/Delivery Query	24 hours	3–5 business days
Replacement/Complaint	48 hours	7 business days

 

Feedback & Product Suggestions

We value your voice! If you’d like to share feedback, sustainability ideas, or product suggestions, please write to us at info@washsalon.com — we read every message carefully. Your feedback helps us innovate safer, cleaner, and more planet-conscious products.

Fake Communication Disclaimer

WashSalon does not request payment, OTP, or confidential data over phone, SMS, or WhatsApp. If you receive any suspicious communication, please report it immediately to info@washsalon.com. Our official communication will always come from @washsalon.in email IDs or verified WhatsApp business accounts.

Our Promise

We are committed to offering a responsive, transparent, and caring customer experience. Every query is handled with the same attention to detail we put into our eco-safe cleaning products.